Quick Start Guide
Profile & Subscription
- How does Apple Sign-In work?
- Does purchasing a course mean I sign up for a subscription?
- Which accessibility measures does the app provide?
- How is data protection handled at Preneo?
- How do I get support if I have any issues?
- Why do I have to actively confirm that I'm healthy in case of contraindications in order to proceed to purchase?
Programs
- Which prevention programs does Preneo offer?
- How do I complete a prevention program and how long do I have access?
- How many modules do I need to complete to receive the participation certificate?
- Do I need equipment for the fitness prevention program?
- Exercise: I can hardly motivate myself to do the exercises, what should I do?
- Exercise: What can I do if the exercises feel too difficult?
Reimbursement
Technical difficulties
- What are the technical requirements to use the app?
- I forgot my password – how can I get a new one?
- I’m not receiving the password reset link – what’s going wrong?
- Does the app work offline? Can I access the program content without an internet connection?
- Will the program content I completed offline be counted toward my progress?
Evaluation
- Do I need to take part in the survey (evaluation) when completing a prevention program?
- Who is being examined in the conducted study?
- What is being studied?
- What else is being examined?
- What is being compared?
- What results can be expected?